No one likes IT or Network downtime, especially your end users.
In today's IT dependent work place, there's a lot expected from the IT manager. Zero IT downtime is one of them.
But what if the end user becomes the alert system for the downtime? Shit can hit the fan.
I had a potential lead whose CEO couldn't send an email because a switch went down. The switch automatically recovered in a minute or two.
However, the CEO was extremely frustrated during that 60 secs that he asked his IT to do a full incident report on the cause of the downtime, the resolution and prevention.
Productive hours gone down the drain because of a minute of IT downtime.
IT vendors in Singapore love to target the SMEs (Small Medium Enterprise) in Singapore due to the sheer volume of SMEs here. I learned that targeting SMEs here require a special understanding of the environment, especially when it comes to IT solutions SMEs are defined as enterprise with less than 200 staff and annual revenue of not more than SGD2 million dollars. The sheer number of Singapore makes the industry a "honey pot" for any IT vendors. Source: http://www.singstat.gov.sg There are 216,900 enterprises in Singapore and 99% are made up of SMES and they contribute close to half of the S$367.00 billion nominal value created. While targeting SMEs is a must, I have experienced some the challenges around the way and look to share with readers here. Challenge 1: SMEs may not have a dedicated IT person It is impossible for SMEs to avoid having any IT today as the Internet has made IT a must have. In my discussions with SMEs, it came to a surprise that most SM...
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