I was asked today what was the strangest thing a customer ever asked us if we could a monitor.
"A IT manager in a legal firm asked if we could monitor his copier/printer," I replied.
Apparently, when the lawyers are photocopying or printing and they run out of paper, they blame the IT manager because his is in charge of the IT devices.
Interestingly, the first thing we can discover and monitor in the offices are usually those copier printers type. Apparently the printer SNMP is able to show paper levels.
So now with a IT monitoring software, when the paper levels run low, it will send a email to the admin staff and the admin staff will top up the papers.
The legal firm also saw less cursing and swearing at the copier printer.
IT vendors in Singapore love to target the SMEs (Small Medium Enterprise) in Singapore due to the sheer volume of SMEs here. I learned that targeting SMEs here require a special understanding of the environment, especially when it comes to IT solutions SMEs are defined as enterprise with less than 200 staff and annual revenue of not more than SGD2 million dollars. The sheer number of Singapore makes the industry a "honey pot" for any IT vendors. Source: http://www.singstat.gov.sg There are 216,900 enterprises in Singapore and 99% are made up of SMES and they contribute close to half of the S$367.00 billion nominal value created. While targeting SMEs is a must, I have experienced some the challenges around the way and look to share with readers here. Challenge 1: SMEs may not have a dedicated IT person It is impossible for SMEs to avoid having any IT today as the Internet has made IT a must have. In my discussions with SMEs, it came to a surprise that most SM...
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